Case Study
How Twitch and Fire TV helped LG drive awareness for its new OLED TVs in Italy
Products used:
Goals
- Reach customers considering purchasing a new TV in Italy
- Highlight the innovative display and motion quality of LG's new OLED TV
Approach
- Developed a multi-solution, full-funnel strategy on Twitch, Prime Video, and Fire TV
- Activated a dedicated video campaign on Twitch showcasing the TV's performance in a gaming environment
- Leveraged the UEFA Champions League on Prime Video to reach sports-focused audiences
Results
- 2.2 million impressions on Twitch
- The UCL commercials delivered 2.6 million impressions
- Fire TV outperformed in every KPI, delivering 2.1 million impressions and reaching 655,000 unique users.
The TV industry is rapidly evolving as smart TV sales continue to surge globally. Smart TVs accounted for more than 200 million-unit sales around the world in 20191. By next year, estimates suggest that this yearly total could climb to as high as 266 million units, as smart capabilities become increasingly standard in newer television products2.
In Italy, in particular, the TV industry is on the precipice of a significant shift. This year, the country is switching its national Digital Terrestrial Television (DTT) network, which means the technology that once enabled television signals to broadcast over the air to be picked up by antenna is now changing, according to the Italian Ministry of Economic Development3. As a result, TV networks like Italian public broadcaster RAI are planning to fully switch to a new generation of digital signals and protocols, according to reports. That means older TV models will not support updated programming for Italian consumers4.
Considering this technological shift, LG Electronics’ team in Italy wanted to reach consumers who may be considering purchasing a new TV. LG Electronics, the South Korean technology company, recently launched a new Organic Light Emitting Diode (OLED) TV and wanted to highlight why this new product could be ideal for Italian consumers’ needs.
LG wanted to showcase their new smart TV’s innovative display and motion quality to help drive awareness and consideration at launch. Therefore, LG Italy teamed up with Amazon Ads to develop a multi-solution, full-funnel strategy that used Twitch, Fire TV, and other advertising solutions to help them reach and engage with audiences in Italy. “Our decision to create a comprehensive advertising plan with Amazon Ads that used a wide array of placements and assets was important for us because we wanted to educate audiences about our new product,” says Alessandro Zearo, Home Entertainment Marketing Manager with LG Electronics Italy.
Our decision to create a comprehensive advertising plan with Amazon Ads that used a wide array of placements and assets was important for us because we wanted to educate audiences about our new product
—Alessandro Zearo, Home Entertainment Marketing Manager with LG Electronics Italy
LG Italy's OLED TV commercial
Creating a dynamic strategy
As gaming is one of the most popular forms of entertainment globally, LG Italy activated a dedicated video campaign on Twitch featuring branded content that showcased the power of its new OLED TV in a gaming environment. The campaign highlighted the ways the product could help audiences with its deep black, reactive panels, and precise details. “Gaming is increasing as a hobby for many consumers worldwide, so we wanted to create a campaign that resonated with a passionate gaming audience by using Twitch advertising solutions. We also wanted to develop a strategy with Fire TV that connected with families and hard-to-reach audiences,” says Carlo Viola, an Amazon Ads Account Manager who worked with the LG Italy team to help launch the multi-solution campaign. “We wanted to create the pillars of a full-funnel campaign,” Zearo says. “On Twitch, we wanted to connect with young adult audiences like Gen Z and Millennial gamers, which could help us position our OLED TV as one of the best gaming TVs, catering to all their needs.”
The brand also wanted to highlight the TV’s benefits for watching sports. LG Italy and Amazon Ads knew that sports, especially football, are important in Italian culture, so they wanted to leverage the UEFA Champions League (UCL) Group Stage matches to launch a campaign on Prime Video to help reach sports consumers and let them know about OLED TV. “The UEFA Champions’ League matches were a key moment to spread this message and reach interested audiences,” Viola says. The Amazon Ads team helped LG Italy launch a TV commercial on Prime Video during the UCL tournament. Additionally, the team activated a Fire TV Inline banner, which was live for 10 days during the same time as the UCL commercials, to help reach audiences who didn’t already own premium smart TVs."With the Fire TV activation, we aimed to reach light TV viewers and educate them on the benefits of switching to LG’s new OLED TV, which provides clear picture quality and smart TV features, and allows them to watch and explore their passions to the fullest,"Zearo says.
LG Italy's OLED TV commercial
Displaying the results
The multi-solution, full-funnel activation delivered strong results. The Twitch campaign had a 0.22% clickthrough rate, which was higher than the 0.17% benchmark. Additionally, the Twitch premium video activation had a video completion rate of 84.8%, which was higher than the 75% benchmark. This campaign, together with the Twitch homepage headliner activation, helped LG Italy deliver 2.2 million impressions5. For the Streaming TV campaign, the UCL commercials delivered 2.6 million impressions, which was 53% higher than the benchmark, exceeding expectations for LG Italy and Amazon Ads6. Finally, Fire TV outperformed in every KPI. The campaign delivered 2.1 million impressions and reached 655,000 unique users. It also delivered a 0.5% clickthrough rate, which exceeded the 0.25% benchmark7. “We completed the funnel with more traditional activations using display and sponsored ads that helped us reach and outperform our goals on and off Amazon,” Zearo says.
Overall, the LG Italy team says the multi-solution strategy was a success."Working with Amazon Ads enabled us to deploy an innovative and engaging marketing strategy to promote LG OLED TV so that we could better reach and engage Italian audiences,"Zearo says.
1-2“Global smart TV unit sales from 2018 to 2025,” Statista, global, 2022
3-4“RAI to switch most TV channels to MPEG-4 on Oct 20,” Advance Television, Italy, 2021
5-7Amazon Internal Data, Italy, 2021