Case Study

SparkX helped boost art supply brand’s monthly sales by 49% using AMC Audiences

Man on a laptop

Goals

  • Create opportunities to further segment business-to-business (B2B) customers
  • Increase cost-efficient outreach to bulk-order buyers

Approach

  • Built new audience segments based on total spend across key Amazon standard identification numbers (ASINs)
  • Rolled out remarketing campaign testing AMC audiences against control groups

Results

  • Achieved 4% higher detail page view rate (DPVR) with custom audiences
  • Delivered higher average transaction value (ATV) and return on ad spend (ROAS) with custom audiences vs. control groups
  • Increased monthly sales revenue by 49% without raising ads budget

First launched in the Amazon store in 2020, a high-quality art supply brand has been working with their agency, SparkX, to connect with art lovers and practitioners by using an array of Amazon Ads solutions, including Amazon Marketing Cloud (AMC) for growth insights.

Leveraging sales opportunities with B2B buyers

From a previous audience and shopping pattern analysis in AMC, SparkX found that a significant portion of the brand’s sales came from those who purchased items in bulk, and these customers were usually B2B buyers such as schools and small to medium-size businesses. SparkX therefore leveraged more Amazon B2B audiences available through the Amazon DSP audience catalog in campaign activations. While this approach led to positive outcomes, SparkX wanted to create more opportunities to further segment the brand’s B2B customers to better increase cost-efficient outreach.

Connecting with customers who buy in bulk

The launch of AMC Audiences allowed SparkX to help the art supply brand build on top of the previous insights and get even more sophisticated with their audience strategy. The agency was able to build new audience segments based off total spend across key Amazon standard identification numbers over the past year, as well as other audience attributes considered indicators of high likelihood to consider making a purchase. The agency then rolled out a remarketing campaign with a built-in test, with the new custom audience created in AMC as a test group, and past brand purchasers as well as B2B catalog audiences as control groups.

Quotation icon

With the help of AMC Audiences, we can reach bulk-order buyers, stimulate repurchases, and enhance advertising efficiency further. We eagerly anticipate further applications of this feature to drive more growth and success at our company.

Quotation icon

- Founder, art supply brand

Observing superior performance across key metrics

Over the month-long campaign run time, the agency observed positive outcomes across key performance indicators. Compared to the brand purchaser control group, the custom audience achieved 4% higher DPVR, 120% higher ATV, as well as 169% higher ROAS.1 This custom audience also outperformed the B2B audience control group, with 56% bigger ATV and 102% higher ROAS measured at the end of the campaign.2 In addition, campaigns where custom audiences from AMC were incorporated helped the art supply brand achieve a 49% monthly sales revenue lift without increasing ads budget.3

Quotation icon

This is an excellent case on how low-price brands can capture opportunities for business growth using actionable insights. SparkX will use AMC Audiences to build more customized use cases and to help more advertisers expand and succeed.

Quotation icon

- Allen Ye, managing director, SparkX

1-3 Source: SparkX, United States, 2023