Get to know Amazon shoppers across Europe

Read this guide to discover shopper insights and tips to engage shoppers in Europe through advertising

Three people
Chapters
A woman laughing

Small and medium-sized businesses (SMBs) in Europe sold more than 2,200 products per minute on Amazon in 2022.1 Advertising in Europe with Sponsored Products could be a great way to help get your brand and products in front of new customers and grow your company. In fact, advertisers saw on average 28% more sales, 25% more units sold, and 33% more customers within four weeks of launching Sponsored Products in Europe.2

Getting to know your audience is an important first step in building your global advertising strategy. To use this guide, read the specific country chapter(s) for France, Italy, Spain, Germany and the U.K. to learn local shopper insights you can use to plan your brand’s strategy in each country and help take your sales to the next level. Then, check out the final chapter for recommendations on how to engage shoppers in Europe with your ad campaigns.

1 Amazon EU Impact Report, 2023
2 Amazon internal data, FR, IT, ES, DE, UK, 2022

Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5

France

Two people on bicycle
Chapter 1
Two women laughing

Shoppers in France, one of Europe’s largest countries, are interested in products that will make their lives easier and help them save time. They’re also drawn to premium products. About 36% of customers surveyed in France said they’re willing to pay more for high-quality apparel and personal accessories.1 However, they’re mindful of inflation and rising energy costs, since 46% of shoppers surveyed said they’re trying to reduce their energy consumption or use more energy-efficient products.2

32

According to Kantar, 32 million customers in France shopped on Amazon in the past six months.3

Who are Amazon shoppers in France?

An overview of who is shopping on Amazon in France4

Age groups

18-24

18-24

25–39

25–39

40–55

40–55

56+

Relationship status

Married

Married

Single

Single

In a relationship

In a relationship

Divorced/Widowed

Divorced/Widowed

What interests shoppers in France?

A look at what matters most to shoppers in France. In France, these are Amazon shoppers’ top three personal interests.5

  1. Beauty and cosmetics
  2. Board games
  3. Books and literature

Tip: Try advertising new products with automatic targeting with Sponsored Products to help shoppers discover your products and increase sales.
New products in the beauty category saw 121X more ad-attributed sales when advertised, compared to products in the same category that are not new.6

A man on a phone

Shopping preferences and motivators:

When shopping, here’s what customers in France value:7

  • Buying fewer but higher-quality products
  • Looking for locally sourced products and services
  • Seeking products with easy-to-understand labels

The top five factors that motivate shoppers in France to purchase:8

  1. Price
  2. Free delivery
  3. Variety of brands
  4. Ease of delivery
  5. Ability to order at any time, from anywhere

Brand discovery:

Fifty-six percent of Amazon shoppers surveyed in France researched a product online before purchasing.9

The top three channels shoppers use for brand product discovery in France:10

  1. Search engines
  2. Retail websites
  3. Customer reviews

When do customers in France shop?

Holidays and events in France are a great opportunity to engage shoppers and help drive product sales.

Ready to advertise in France? Try these recommendations to help maximize your chances to reach and engage shoppers with your ad campaigns.

1,2,7,8 Consumer Lifestyles in France, Passport, August 2022
3 Europa TGI Net Survey, Kantar, FR, Q1 2023
4,5,9,10 GWI Survey Data, FR, Q1–Q4 2022
6 Amazon internal data, 26 Mar – 1 Apr 2023
11 Amazon internal data, FR, IT, ES, DE, UK, NL, 1–14 Feb 2022. Analysis built including two-week lead-up time to event and based on median campaign performance. Results are based on past observations and influenced by a variety of outside factors and may not be the sole result of any single or combination of Amazon Ads campaigns.
12 Amazon internal data, FR, 16–29 May 2022. Analysis built including two-week lead-up time to event.
13 Amazon internal data, FR, 6–19 Jun 2022. Analysis built including two-week lead-up time to event.
14 Amazon internal data, FR. Post period: 10/7/2022 to 16/7/2022 plus 20/11/2022 to 3/12/2022. Pre period: 3/7/2022 to 9/7/2022 plus 6/11/2022 to 19/11/2022. Increase calculated as (growth of Sponsored Products advertisers during deal events as compared to same time period before) minus (average growth of categories during the deal events as compared to same time period before). Amazon deal events are a combination of Prime Day and Black Friday/Cyber Monday. Only sellers who spent at least $1 during the Amazon deal events were considered as a part of the analysis.
15 Amazon internal data, FR. Post period: 4/12/2022 to 31/12/2022. Pre period: 6/11/2022 to 3/12/2022. Increase calculated as (growth of SP advertisers during deal events as compared to same time period before) – (average growth of categories during the deal events as compared to same time period before). Only sellers who spent at least $1 during Christmas (4 Dec 2022 to 31 Dec 2022) were considered as a part of the analysis
* Sponsored ads: Sponsored Products, Sponsored Brands, or Sponsored Display vs. pre-campaign time frame. Note that insights are derived from vendor and seller ASINs combined without further breakdown, as consideration related metrics such as detailed page view (DPV) cannot be split by seller type. Please use the insights as directional guidance.

Italy

Two women talking
Chapter 2
A woman on a tablet

Italy has one of the oldest populations (residents over age 65) in the world, second only to Japan.1 In Italy, many shoppers are focused on essential spending. Due to rising costs for food and energy, shoppers are cautious and have adjusted their household budgets accordingly. Still, shopping remains a popular leisure activity in the country. According to a survey, 58% of shoppers in Italy go leisure shopping at least monthly,2 and many shoppers like to hunt for bargains and discounts.

18

According to Kantar, 18 million customers in Italy shopped on Amazon in the past six months. 3

Who are Amazon shoppers in Italy?

An overview of who is shopping on Amazon in Italy4

Age groups

18-24

18-24

25–39

25–39

40–55

40–55

56+

56+

Relationship status

Married

Married

Single

Single

In a relationship

In a relationship

Divorced/Widowed

What interests shoppers in Italy?

A look at what matters most to shoppers in Italy. In Italy, these are Amazon shoppers’ top three personal interests:5

  1. Films and cinema
  2. Music
  3. Travel
A woman on a tablet

Shopping preferences and motivators:

When shopping, here’s what customers in Italy value:6

  • Buying fewer but higher-quality products
  • Looking for locally sourced products and services
  • Visiting shopping malls

The top five factors that motivate shoppers in Italy to purchase:7

  1. Price
  2. Free delivery
  3. Ability to order at any time, from anywhere
  4. Fast same-day delivery
  5. Variety of brands

Tip: If you’re unsure which products to advertise, include suggested products in your Sponsored Products campaigns to help increase the chance of customers engaging with your ads. We recommend advertising at least two suggested products, because they have high-quality product detail pages and are more likely to be clicked if advertised. Suggested products are 403X more likely to generate ad-attributed sales when advertised, compared to products that are not suggested.8

61

Brand discovery:

Sixty-one percent of Amazon shoppers surveyed in Italy researched a product online before purchasing.9

The top three channels for brand product discovery in Italy:10

  1. Search engines
  2. Customer reviews
  3. Price comparison websites

When do customers in Italy shop?

Holidays and events in Italy are a great opportunity to engage shoppers and help drive product sales.

Need some inspiration? Learn how Italian coffee roaster Caffè Vergnano used Amazon Ads to help grow their brand across Europe, then check out these recommendations to help reach shoppers and grow your sales with your ad campaigns.

quoteUpWe’ve seen great success using Amazon Ads. We started [using Amazon Ads solutions] in 2018, and since then we’ve always had double-digit growth. We saw immediate growth, and long-term [growth] that we’ve been able to maintain over the years.quoteDown
– Carolina Vergnano, CEO, Caffè Vergnano

1,2,6,7 Consumer Lifestyles in Italy, Passport, June 2022
3 Italy TSSP Survey, Kantar, Italy, 2023
4,5,9,10 GWI Survey Data, IT, Q1–Q4 2022
8 Amazon internal data, IT, 26 Mar – 1 Apr 2023
11 Amazon internal data, FR, IT, ES, DE, UK, NL, 1–14 Feb 2022. Analysis built including two-week lead-up time to event and based on median campaign performance. Results are based on past observations and influenced by a variety of outside factors and may not be the sole result of any single or combination of Amazon Ads campaigns.
12 Amazon internal data, IT, 6–19 Mar 2022. Analysis built including two-week lead-up time to event.
13 Amazon internal data, IT, 25 Apr – 8 May2022. Analysis built including two-week lead-up time to event.
14Amazon internal data, IT. Post period: 10/7/2022 to 16/7/2022 plus 20/11/2022 to 3/12/2022. Pre period: 3/7/2022 to 9/7/2022 plus 6/11/2022 to 19/11/2022. Increase calculated as (growth of Sponsored Products advertisers during deal events as compared to same time period before) minus (average growth of categories during the deal events as compared to same time period before). Amazon deal events are a combination of Prime Day and Black Friday/Cyber Monday. Only sellers who spent at least $1 during the Amazon deal events were considered as a part of the analysis.
15Amazon internal data, IT. Post period: 4/12/2022 to 31/12/2022. Pre period: 6/11/2022 to 3/12/2022. Increase calculated as (growth of SP advertisers during deal events as compared to same time period before) – (average growth of categories during the deal events as compared to same time period before). Only sellers who spent at least $1 during Christmas (4 Dec 2022 to 31 Dec 2022) were considered as a part of the analysis
* Sponsored ads: Sponsored Products, Sponsored Brands or Sponsored Display vs. pre-campaign time frame. Note that insights are derived from vendor and seller ASINs combined without further breakdown, as consideration related metrics such as detailed page view (DPV) cannot be split by seller type. Please use the insights as directional guidance.

Spain

Two women talking
Chapter 3
Men using a phone

Shoppers in Spain are social and outgoing, and they like to spend their free time with friends outside of their homes. Pet-friendly products are important in Spain, as 75% of shoppers surveyed said their pets are beloved members of the family.1 When it comes to spending, shoppers in Spain use frugal spending habits and other strategies, like secondhand shopping, to save money and adjust to the rising cost of living.

24

According to Kantar, 24 million customers in Spain shopped on Amazon in the past six months.2

Who are Amazon shoppers in Spain?

An overview of who is shopping on Amazon in Spain3

Age groups

18-24

18-24

25–39

25–39

40–55

40–55

56+

Relationship status

Married

Married

Single

Single

In a relationship

In a relationship

Divorced/Widowed

What interests shoppers in Spain?

A look at what matters most to shoppers in Spain. In Spain, these are Amazon shoppers’ top three personal interests:4

  1. Films and cinema
  2. Music
  3. Travel
A woman smiling

Shopping preferences and motivators:

When shopping, here’s what customers in Spain value:5

  • Buying fewer but higher-quality products
  • Visiting shopping malls
  • Looking for locally sourced products and services

The top five factors that motivate shoppers in Spain to purchase:6

  1. Product availability
  2. Free delivery
  3. Price
  4. Ease of delivery
  5. Free returns
64

Brand discovery:

Sixty-four percent of Amazon shoppers surveyed in Spain researched a product online before purchasing.7

The top three channels for brand product discovery in Spain:8

  1. Search engines
  2. Social media
  3. Customer reviews

Tip: Help customers find your products and brand when they’re browsing by including at least three bullet points and a detailed product description on your product detail pages. Advertisers saw an average 38% uplift in sales one week after adding three or more descriptive bullet points to products advertised with sponsored ads.9

When do customers in Spain shop?

Holidays and events in Spain are a great opportunity to engage shoppers and help drive product sales.

Get started with advertising in Spain by trying these recommendations to help maximize your chances to reach and engage shoppers.

1,5,6 Consumer Lifestyles in Spain, Passport, July 2022
2 Europa TGI Net Survey, Kantar, ES, Q1 2023
3,4,7,8 GWI Survey Data, ES, Q1–Q4 2022
9 Amazon internal data, WW, 1 Jul – 31 Dec 2022. This is based on past data and does not guarantee future performance.
10 Amazon internal data, FR, IT, ES, DE, UK, NL, 1–14 Feb 2022. Analysis built including two-week lead-up time to event and based on median campaign performance. Results are based on past observations and influenced by a variety of outside factors and may not be the sole result of any single or combination of Amazon Ads campaigns.
11 Amazon internal data, ES, 6–19 Mar 2022. Analysis built including two-week lead-up time to event.
12 Amazon internal data, ES, 18 Apr – 1 May 2022. Analysis built including two-week lead-up time to event.
13Amazon internal data, ES. Post period: 10/7/2022 to 16/7/2022 plus 20/11/2022 to 3/12/2022. Pre period: 3/7/2022 to 9/7/2022 plus 6/11/2022 to 19/11/2022. Increase calculated as (growth of Sponsored Products advertisers during deal events as compared to same time period before) minus (average growth of categories during the deal events as compared to same time period before). Amazon deal events are a combination of Prime Day and Black Friday/Cyber Monday. Only sellers who spent at least $1 during the Amazon deal events were considered as a part of the analysis.
14Amazon internal data, ES. Post period: 4/12/2022 to 31/12/2022. Pre period: 6/11/2022 to 3/12/2022. Increase calculated as (growth of SP advertisers during deal events as compared to same time period before) – (average growth of categories during the deal events as compared to same time period before). Only sellers who spent at least $1 during Christmas (4 Dec 2022 to 31 Dec 2022) were considered as a part of the analysis
* Sponsored ads: Sponsored Products, Sponsored Brands or Sponsored Display vs. pre-campaign time frame. Note that insights are derived from vendor and seller ASINs combined without further breakdown, as consideration related metrics such as detailed page view (DPV) cannot be split by seller type. Please use the insights as directional guidance.

Germany

Three women talking
Chapter 4
A woman laughing

Shoppers in Germany are practical and like to spend time researching products before purchasing. Finding products that are sustainable is important to German shoppers. According to a survey, 39% of shoppers in Germany said it’s important that their homes are energy efficient, and 42% said they are trying to reduce their energy consumption or use more energy-efficient products.1

45

According to Kantar, 45 million customers in Germany shopped on Amazon in the past six months.2

Who are Amazon shoppers in Germany?

An overview of who is shopping on Amazon in Germany3

Age groups

18-24

18-24

25–39

25–39

40–55

40–55

21

56+

Relationship status

Married

Married

Single

Single

In a relationship

In a relationship

Divorced/Widowed

Divorced/Widowed

What interests shoppers in Germany?

A look at what matters most to shoppers in Germany. In Germany, these are Amazon shoppers’ top three personal interests:4

  1. Music
  2. Food and drinks
  3. Cooking
A woman on a laptop

Shopping preferences and motivators:

When shopping, here’s what customers in Germany value:5

  • Buying fewer but higher-quality products
  • Looking for locally sourced products and services
  • Buying sustainable products

The top five factors that motivate shoppers in Germany to purchase:6

  1. Price
  2. Free delivery
  3. Ability to order at any time, from anywhere
  4. Ease of delivery
  5. Ability to purchase products not available locally
61

Brand discovery:

Sixty-one percent of Amazon shoppers surveyed in Germany researched a product online before purchasing.7

The top three channels for brand product discover in Germany:8

  1. Search engines
  2. Price comparison websites
  3. Social media

Tip: If you’re a brand owner, you can look for popular keywords and shopping queries in Germany (and other countries) using the Brand Analytics feature in Seller Central.

When do customers in Germany shop?

Holidays and events in Germany are a great opportunity to engage shoppers and help drive product sales.

Want to grow your brand in Germany? See how Berlin-based health and nutrition company foodspring used Amazon Ads to increase brand awareness in Europe. Then read these recommendations to create ad campaigns that will engage shoppers.

quoteUpIt was a no-brainer launching our products on Amazon. You want to be present where your customers are. Amazon Ads helps give you the increased visibility to do that.quoteDown
– Aakriti Malhotra, senior marketplace manager, foodspring

1,5,6 Consumer Lifestyles in Germany, Passport, July 2022
2 Europa TGI Net Survey, Kantar, DE, Q1 2023
3,4,7,8 GWI Survey Data, DE, Q1-Q4 2022
9 Amazon internal data, FR, IT, ES, DE, UK, NL, 1–14 Feb 2022. Analysis built including two-week lead-up time to event and based on median campaign performance. Results are based on past observations and influenced by a variety of outside factors and may not be the sole result of any single or combination of Amazon Ads campaigns.
10 Amazon internal data, DE, 25 Apr – 8 May 2022. Analysis built including two-week lead-up time to event.
11 Amazon internal data, DE, 13 – 26 May 2022. Analysis built including two-week lead-up time to event.
12Amazon internal data, DE. Post period: 10/7/2022 to 16/7/2022 plus 20/11/2022 to 3/12/2022. Pre period: 3/7/2022 to 9/7/2022 plus 6/11/2022 to 19/11/2022. Increase calculated as (growth of Sponsored Products advertisers during deal events as compared to same time period before) minus (average growth of categories during the deal events as compared to same time period before). Amazon deal events are a combination of Prime Day and Black Friday/Cyber Monday. Only sellers who spent at least $1 during the Amazon deal events were considered as a part of the analysis.
13Amazon internal data, DE. Post period: 4/12/2022 to 31/12/2022. Pre period: 6/11/2022 to 3/12/2022. Increase calculated as (growth of SP advertisers during deal events as compared to same time period before) – (average growth of categories during the deal events as compared to same time period before). Only sellers who spent at least $1 during Christmas (4 Dec 2022 to 31 Dec 2022) were considered as a part of the analysis
* Sponsored ads: Sponsored Products, Sponsored Brands or Sponsored Display vs. pre-campaign time frame. Note that insights are derived from vendor and seller ASINs combined without further breakdown, as consideration related metrics such as detailed page view (DPV) cannot be split by seller type. Please use the insights as directional guidance.

U.K.

A woman on a phone
Chapter 5
A man on a tablet

In the U.K., shoppers are eager for products that will simplify their lives, as 36% of shoppers surveyed in the U.K. said they are willing to spend money to save time.1 Brexit and the rising costs of living are top of mind for shoppers, making them more price-conscious when shopping. To have fun, shoppers in the U.K. like to spend money on experiences, and 31% of millennial shoppers surveyed said they like to treat themselves when shopping.2

12

According to Kantar, 12 million customers in Great Britain shopped on Amazon in the past six months.3

Who are Amazon shoppers in the U.K.?

An overview of who is shopping on Amazon in the U.K.4

Age groups

18-24

18-24

25–39

25–39

40–55

40–55

56+

56+

Relationship status

Married

Married

Single

Single

In a relationship

In a relationship

Divorced/Widowed

Divorced/Widowed

What interests shoppers in the U.K.?

A look at what matters most to shoppers in the U.K. In the U.K., these are Amazon shoppers’ top three personal interests:5

  1. TV
  2. Music
  3. Films and cinema; food and drink
A woman with headphones

Shopping preferences and motivators:

When shopping, here’s what customers in the U.K. value:6

  • Buying fewer but higher-quality products
  • Looking for locally sourced products and services
  • Buying gifts for family and friends

The top five factors that motivate shoppers in the U.K. to purchase:7

  1. Price
  2. Ability to order at any time, from anywhere
  3. Free delivery
  4. Ease of delivery
  5. Variety of brands
60

Brand discovery:

Sixty percent of Amazon shoppers surveyed in the U.K. researched a product online before purchasing.8

The top three channels for brand product discovery in the U.K.:9

  1. Search engines
  2. Customer reviews
  3. Retail websites

Tip: The European Expansion Accelerator can help you maximize your reach to potential customers by listing your products across nine stores in Europe in three business days.

When do customers in the U.K. shop?

Holidays and events in the U.K. are a great opportunity to engage shoppers and help drive product sales.

Ready to advertise in the U.K.? Head to the next chapter for recommendations on how to engage shoppers with your ad campaigns.

1,2,6,7 Consumer Lifestyles in the U.K., Passport, July 2022
3 Europa TGI Net Survey, Kantar, Great Britain, Q1 2023
4,5,8,9 GWI Survey Data, UK, Q1–Q4 2022
10 Amazon internal data, FR, IT, ES, DE, UK, NL, 1–14 Feb 2022. Analysis built including two-week lead-up time to event and based on median campaign performance. Results are based on past observations and influenced by a variety of outside factors and may not be the sole result of any single or combination of Amazon Ads campaigns.
11 Amazon internal data, UK, 14–27 Mar 2022. Analysis built including two-week lead-up time to event.
12 Amazon internal data, UK, 6–19 Jun 2022. Analysis built including two-week lead-up time to event.
13Amazon internal data, UK. Post period: 10/7/2022 to 16/7/2022 plus 20/11/2022 to 3/12/2022. Pre period: 3/7/2022 to 9/7/2022 plus 6/11/2022 to 19/11/2022. Increase calculated as (growth of Sponsored Products advertisers during deal events as compared to same time period before) minus (average growth of categories during the deal events as compared to same time period before). Amazon deal events are a combination of Prime Day and Black Friday/Cyber Monday. Only sellers who spent at least $1 during the Amazon deal events were considered as a part of the analysis.
14Amazon internal data, UK. Post period: 4/12/2022 to 31/12/2022. Pre period: 6/11/2022 to 3/12/2022. Increase calculated as (growth of SP advertisers during deal events as compared to same time period before) – (average growth of categories during the deal events as compared to same time period before). Only sellers who spent at least $1 during Christmas (4 Dec 2022 to 31 Dec 2022) were considered as a part of the analysis
* Sponsored ads: Sponsored Products, Sponsored Brands or Sponsored Display vs. pre-campaign time frame. Note that insights are derived from vendor and seller ASINs combined without further breakdown, as consideration related metrics such as detailed page view (DPV) cannot be split by seller type. Please use the insights as directional guidance.

How to engage shoppers in Europe with advertising

A woman laughing
Chapter 6

Now that you know more about your audiences, try these recommendations to help you reach shoppers in European countries with your ads and drive sales.

Open box

Selecting products to advertise:

  • If you need help selecting which products to advertise in Europe, use the suggested products filter when creating a Sponsored Products campaign, and we’ll tell you which of your products have the highest chance of being clicked on in that country.
  • Use the Brand Analytics feature in Seller Central to gain insight into the most popular keywords and shopping queries in countries in Europe. Then, launch ads in countries where products that are similar to yours are popular with shoppers.
  • Make small upgrades to your product detail pages to help increase the chances of your products getting clicked on by shoppers in Europe. This includes adding zoomable images; using a short, descriptive product title; including at least three bullet points in your product description; and adding A+ Content.
  • Learn more ways to select which products to advertise and how to improve your product detail pages to increase your chance of making sales.

Advertisers saw an average uplift of 64% in sales one week after making at least 25% of their product images zoomable to products they advertise with sponsored ads.1

Insights

Building an advertising strategy:

  • Create a Store in each European country to help grow awareness of your brand in the region. A Store can help connect shoppers to your brand’s story and drive shopping engagement.
  • Try Sponsored Products automatic targeting to get started quickly and help shoppers in Europe discover your products. With automatic targeting, we’ll match your ads to keywords and products.
  • When launching a campaign, set a daily budget that’s high enough to keep your ads showing for the entire day so you don’t miss out on potential sales. Our minimum recommended daily budget for France, Italy, Spain, and Germany is €10, and for the U.K., it’s £10.
  • For your bidding strategy, use dynamic bids (down only) to help control costs in real time by automatically reducing spend on clicks that are less likely to convert to sales.
quoteUpIf you’re just getting started, I recommend creating a campaign with automatic targeting. It’s extremely easy to set up, and you get real insights.quoteDown
– Travis Marziani, founder, Better Nut Butter
PIN

Running international campaigns:

  • Boost visibility of your products and brand by advertising during local events, when shoppers are browsing for items. Use the holiday calendar to find regional shopping events in countries across Europe, and consider advertising for international events. If you’re opted into the European Expansion Accelerator, advertise your products in each of the countries you’re selling to help maximize your reach.
  • The ads console has tools that can help you advertise in multiple countries across Europe. Learn more about the tools and features that can help you with everything from managing campaigns, selecting keywords and localizing your ad creative.
  • After you’ve launched ads in multiple countries, use this checklist for international ads to set up your campaigns for long-term success.
  • Don’t forget to consider taxes and regulatory fees when selling and advertising in Europe.

1 Amazon internal data, WW, 1 Jul 31 Dec 2022. This is based on past data and does not guarantee future performance.

Ready to get started?

Go to advertising.amazon.com to register or launch an ad campaign to start growing your sales in Europe.

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Get to know Amazon shoppers across Europe